What should I do if the Avinox Drive System cannot be paired with my phone?

Please follow the instructions provided according to the relevant issue.

1. The user has already paired the account with another bike.
Solution: The simultaneous pairing of multiple bikes with the same account is not currently supported. Please first unpair any previously connected bike from this account before initiating a new pairing process.

2. The bike has been paired with another account.
Solution: Please log into the previously paired account, unpair bike within the app, and then log into the new account to initiate the pairing process.

3. The system's Bluetooth pairing has not been canceled.
Solution: Please verify the mobile device currently connected to the bike's Bluetooth, then navigate to "Settings" and select "Bluetooth" on the mobile device to forget the bike's Bluetooth connection before attempting to pair the bike again.

4. Bluetooth device not found.
Solution: The bike's Bluetooth is already connected. Please go to the mobile device that was last paired with the bike and navigate to "Settings" > "Bluetooth" to forget the bike's Bluetooth before attempting to connect again.

5. A pairing confirmation prompt appears, and the user either taps "Reject" or does not tap "Pair" for an extended period.
Solution: Once the pairing process is initiated, please allow the pairing on both the mobile phone and the bike's screen. Check notifications on mobile device if pairing request does not pop up.

6. Pairing timed out.
Solution: Please ensure that the app has been granted permission to access Bluetooth settings, and then attempt to reconnect after restarting the bike and mobile device's Bluetooth.

7. Other Errors
Solution: There may be an error with mobile device's Bluetooth. Please disable and enable the mobile device's Bluetooth, and attempt again.

If the issues cannot be fixed through the above solutions, please contact the technical support for further assistance.