FAQ

The range of eMTB depends on several factors, including environmental temperature, rider weight, pedaling cadence, the use of riding assist modes, and climbing elevation, etc.

In Avinox's tests, a 75kg rider using an eMTB equipped with Avinox FS800 Battery in Auto mode could achieve approximately 60 km of mountain biking (or around 1440 m of climbing).

Avinox 508W Charger (for Round Port)

0% to 80%: 1 hour 42 minutes for Avinox FS600 Battery, 1 hour 45 minutes for Avinox FS800 Battery, 1 hour 16 minutes for Avinox FP700 Battery.

0% to 100%: 2 hours 28 minutes for Avinox FS600 Battery, 2 hours 23 minutes for Avinox FS800 Battery, 1 hour 46 minutes for Avinox FP700 Battery.



Avinox 508W Charger (for Rectangle Port)

0% to 80%: 1 hour 36 minutes for Avinox RS800 Battery, 1 hour 38 minutes for Avinox RS600 Battery.

0% to 100%: 2 hours 25 minutes for Avinox RS800 Battery, 2 hours 23 minutes for Avinox RS600 Battery.



Avinox 168W Charger (for Round Port)

0% to 80%: 3 hours 16 minutes for Avinox FS600 Battery, 4 hours 54 minutes for Avinox FS800 Battery, 3 hours 54 minutes for Avinox FP700 Battery.

0% to 100%: 4 hours 45 minutes for Avinox FS600 Battery, 6 hours 11 minutes for Avinox FS800 Battery, 4 hours 52 minutes for Avinox FP700 Battery.



Avinox 168W Charger (for Rectangle Port)

0% to 80%: 4 hours 38 minutes for Avinox RS800 Battery, 3 hours 34 minutes for Avinox RS600 Battery.

0% to 100%: 6 hours 3 minutes for Avinox RS800 Battery, 4 hours 36 minutes for Avinox RS600 Battery.

Do not use third-party chargers to charge the Avinox Drive System. To ensure battery safety, it is recommended to use the original charger. If the charger is lost, please contact a dealer for assistance.

The battery is equipped with a battery health management system, which ensures battery health even when not fully charged.

Yellow light indicates standby, red light means charging, and green light signifies a full charge.

0° to 40° C (32° to 104° F).

Avinox batteries are rated at IP56 ^[1], which provides a higher level of dust and water resistance. After 500 cycles ^[2], the battery retains up to 80% of its initial capacity.


<sup>1. Avinox drive units are rated at IP66.

2. This cycle count is measured under laboratory conditions at 25° C (77° F), using the official charger for charging and discharging at rated power. Depending on the battery, the maximum remaining capacity may also be lower. The data refers only to cyclical and not to calendar aging.</sup>

Do not use third‑party range extenders with your Avinox Drive System. The current Avinox hardware and firmware are not compatible with third‑party range extenders. Using an unauthorized range extender may cause product malfunction and will void your warranty. In severe cases, it could cause component damage or pose a fire hazard.

You can set the SoC limit to 100%, 95%, 80%, or 70% via the Avinox Ride app. Charging will automatically stop once the corresponding threshold is reached.

Avinox FP700 Battery uses premium cells with higher discharge capability.

Yes, it is normal. The control display and GPS module generate heat, and the control display absorbs sunlight, so it is normal for the control display temperature to rise and, accordingly, for it to feel warm to the touch when in use.

The Avinox Drive System's control display is equipped with a temperature sensor beneath the screen. If an abnormal screen temperature is detected, an error code will be displayed on the screen and an alarm will sound.

When the Avinox Drive System is off, you can use the Avinox Ride app over a 4G connection to check its battery level and location. If the bike's location is abnormal, you will receive a notification from the Avinox Ride app and can choose to remotely authorize unlocking or maintain the locked state and silence the alarm.


^{Features related to 4G network communication require the additional purchase of a SIM card and are not available during data roaming. Avinox DPC100 Control Display (Global) does not support 4G connection.}

First, prepare a local Nano 4G SIM card.

Remove the control display of the Avinox Drive System, install the SIM card behind the screen, enable Bike Connectivity (SIM) on Avinox Ride app, and then you can connect to the network.


^{Avinox DPC100 Control Display (Global) does not support 4G connection.}

Remote control enabled: approximately 200 MB per month

Ride data upload enabled: approximately 200 MB per month


^{Avinox DPC100 Control Display (Global) does not support 4G connection.}

We currently recommend the following models:

IGPSPORT HR70

Scosche Rhythm 24

Garmin HRM4-Run

Myzone MZ-1

XOSS X2 Pro

Polar H9

Wahoo TICKR

Currently, the following action cameras are recommended for connection:

DJI Osmo 360

DJI Osmo Action 5 Pro

DJI Osmo Action 6

Connection to multiple Osmo action cameras is currently not supported.

Positioning drift at startup:

The first satellite search after a GNSS cold start takes more time, usually 3 to 5 minutes. When starting the bike, please move it to an open area to help the device find satellites quickly.



Positioning drift during riding:

Signals may be poor when blocked by buildings, metal structures, etc., and updates may be unavailable or delayed for a short time. After entering an open area, the signal will recover, and the positioning will update automatically.

Each wireless controller uses a CR1620 battery. Under normal usage, the battery life is approximately one year.

Press and hold both buttons on either the right or left wireless controller for five seconds until the indicator light flashes rapidly. Then, attempt to re-pair.

The wireless controller is connected to the system via Bluetooth, simplifying the installation process. It allows for control of the assist mode and screen switching. You can customize the function of the wireless controllers on the handlebars, enabling them to perform various operations without stopping the ride. These include, but are not limited to, flipping through screens to view data, checking component status, turning on or off the Avinox front light, and adjusting the assist level in real time.

Yes. The Avinox Drive System can be used with two, one, or zero Avinox wireless controllers. If no Avinox wireless controllers are installed, you can use the power button of the Avinox Control Display to adjust assist modes.

Waiting for pairing: Yellow light flashes slowly 5 times (1-second interval)

Pairing successful: Green light flashes quickly 4 times (0.3-second interval)

Pairing failed: Red light flashes quickly 4 times (0.3-second interval)

Unpaired: Yellow light flashes quickly 4 times (0.3-second interval)

Critically low battery (≤10%): Red light flashes quickly and continuously

When connected to the app, the following features are supported:



1. Display a variety of data such as speed, ride distance, cadence, power, torque, gradient, altitude, calories burned, and heart rate (when connected to a heart rate monitor).



2. Personalized adjustment of assistance settings (supports adjustment of 8 settings: Assistance, Max. Torque, Max. Power, Max. Acceleration Level, Assisted Start, Continued Assist, Motor Overrun, and Boost duration).



3. After completing a ride, upload the data and route to a mobile device for post-ride analysis. Also, it satisfies users' desires to share their data and routes with friends or on social media platforms.



4. In-Vehicle Connectivity and Bike Protection

• Find your bike: Supports remotely waking the bike to emit a beeping sound so you can locate it.

• Abnormal Movement Alert: If the bike detects movement while locked, it will send a local alarm^[1]. Coupled with a 4G connection, it will trigger a real-time notification in the app^[2], and the user can view the bike's location in the app.

• Password Authentication^[3]: The bike's Password Authentication feature can be remotely activated, making the bike inoperative and disabling the power assistance function. Additionally, the bike's movement trajectory is continuously displayed.



5. Health Management System: When the drive system is turned on, it automatically conducts a health check. In the event of a malfunction, a reminder will pop up on the display along with an audible alert. Users can access detailed fault status through the Avinox Ride app and receive self-diagnostic recommendations to facilitate self-troubleshooting.


<sup>1. When the Avinox Drive System is offline and not being charged, it communicates with the Avinox Ride app every 30 minutes to sync system status if there is no abnormal movement. If the bike is moved abnormally, it will immediately sync the status and send an alarm. If the control display supports 4G and the bike has a SIM card installed, remote alarms are available. If the control display only supports Bluetooth, only proximal alarms within Bluetooth range are supported.
2. Notifications from the Avinox Ride app are effective only when the bike is connected via Bluetooth or a 4G network.‌ If Bluetooth is disconnected or a SIM card is not inserted into the bike, the app will be unable to send notifications.
3. Once the bike has toggled on the Password Authentication feature under the Bike Protection setting, the user must authorize remote unlocking through the Avinox Ride app or enter a password on the control display to unlock the Avinox system.</sup>

1. Assistance:

Adjusting the level of assistance involves modifying the assistance ratio of the drive unit. Increasing the assistance amplifies the assistance ratio, lessening the rider's pedal effort and making the ride easier. Conversely, reducing the assistance decreases the assistance ratio, increasing the rider's pedal effort and enhancing the rider's sense of participation in the ride.



2. Assistance Range:

The assistance range refers to the range of the assistance ratio of the drive unit. The minimum value of the assistance range represents the assistance ratio for riding on flat surfaces, while the maximum value represents the assistance ratio for riding on steep slopes. Within the rider's set assistance range, the assistance ratio dynamically adjusts based on the road gradient and resistance. If the rider sets the minimum and maximum values to the same number, the output of the assistance becomes independent of the road gradient and resistance, and the assistance will always be maintained at the set value by the rider.



3. Max. Torque in Auto and Trail modes:

The maximum torque represents the upper limit of the acceleration torque and also determines the upper limit of the bike's acceleration. Lowering the maximum torque slows down the bike's acceleration, while increasing it speeds up the acceleration. In this scenario, if one aims to achieve the same level of acceleration as with higher torque, additional effort from the rider is necessary.



4. Max. Torque in Eco and Turbo modes:

The maximum torque represents the maximum assistance value of the drive unit. Increasing the maximum torque can lead to faster acceleration under similar road conditions and easier uphill riding. However, on surfaces with low traction, such as icy roads, the rear wheel is more prone to slipping. Conversely, reducing it makes acceleration and uphill riding more strenuous, but the bike is less prone to slipping on such surfaces.



5. Max. Power:

Max. Power indicates the maximum instantaneous mechanical power of the Avinox drive unit. A higher setting delivers more assistance at high cadences, which eases pedaling but increases battery consumption and shortens the range. Conversely, a lower setting conserves battery and extends the range, though it requires more effort from the rider.



6. Max. Acceleration Level in Auto mode:

A lower Max. Acceleration Level results in a more gradual speed increase. Riders can achieve faster acceleration by pedaling harder or increasing the value of Max. Acceleration Level.



7. Assisted Start:

The Assisted Start determines the rate at which assistance increases from a pedal stop to pedal resumption. Boosting the Assisted Start facilitates easier incline starts and pedaling resumption after a stop on inclines. However, excessive Assisted Start can lead to instances of slipping and wheel lift during incline starts. Riders should prudently adjust this setting based on their abilities and road conditions. Reducing the Assisted Start diminishes acceleration during starts on flat ground.



8. Continued Assist:

The Continued Assist determines the sensitivity of the assist response to the rider's pedaling force. Increasing the Continued Assist enhances the responsiveness of the assist, leading to a quicker increase when the rider applies more force and a faster decrease when less force is applied. Conversely, decreasing the Continued Assist reduces the sensitivity of the assist, resulting in a slower increase when more pedal force is applied and a slower decrease when less force is applied.



9. Motor Overrun:

Motor Overrun indicates the ongoing assistance provided for a duration after pedaling has ceased, gradually diminishing based on the assistance level at the point of stopping. Increasing the Motor Overrun prolongs this continued assistance. Motor Overrun is not continuously active. By assessing the bike's speed at the moment of pedal stopping, if significant acceleration is detected after ceasing pedaling, the overrun assistance will be proactively disengaged to ensure safety. When riders need to navigate significant obstacles such as tree roots, we recommend initially applying a strong pedal stroke before stopping to enhance the intensity of the overrun assistance, thereby aiding the rider in overcoming the obstacle more effectively.

Yes, you can download the Avinox Ride app and pair it with your bike. When a new version is available, the app will send an update prompt. Simply follow the instructions to update.

Currently, Avinox Ride app push notifications can only pop up on iPhone and Huawei phones, and phones with Google Mobile Services (GMS). Please stay tuned for further updates on other phone models.


^{Notifications from the Avinox Ride app are effective only when the bike is connected via Bluetooth or a 4G network.‌ If Bluetooth is disconnected or a SIM card is not inserted into the bike, the app will be unable to send notifications.}

Please follow the instructions provided according to the relevant issue.



1. The user has already paired the account with another bike.

Solution: The simultaneous pairing of multiple bikes with the same account is not currently supported. Please first unpair any previously connected bike from this account before initiating a new pairing process.



2. The bike has been paired with another account.

Solution: Please log into the previously paired account, unpair bike within the app, and then log into the new account to initiate the pairing process.



3. The system's Bluetooth pairing has not been canceled.

Solution: Please verify the mobile device currently connected to the bike's Bluetooth, then navigate to "Settings" and select "Bluetooth" on the mobile device to forget the bike's Bluetooth connection before attempting to pair the bike again.



4. Bluetooth device not found.

Solution: The bike's Bluetooth is already connected. Please go to the mobile device that was last paired with the bike and navigate to "Settings" > "Bluetooth" to forget the bike's Bluetooth before attempting to connect again.



5. A pairing confirmation prompt appears, and the user either taps "Reject" or does not tap "Pair" for an extended period.

Solution: Once the pairing process is initiated, please allow the pairing on both the mobile phone and the bike's screen. Check notifications on mobile device if pairing request does not pop up.



6. Pairing timed out.

Solution: Please ensure that the app has been granted permission to access Bluetooth settings, and then attempt to reconnect after restarting the bike and mobile device's Bluetooth.



7. Other Errors

Solution: There may be an error with mobile device's Bluetooth. Please disable and enable the mobile device's Bluetooth, and attempt again.



If the issues cannot be fixed through the above solutions, please contact the technical support for further assistance.

Riding records are stored in the control display and distinguished by the logged-in account. When the same account pairs with the bike, you can view the historical riding records for that account on that bike. If you log in with a different account, the previous account's records will be hidden.

If you wish to view historical riding records via the app without connecting to the bike, please manually download and save the relevant records or enable the Ride Data Backup & Sync feature during the previous connection.

If you clear local data on the control display, riding records that are not downloaded or synced will be lost permanently and cannot be recovered. Please proceed with caution.

It is recommended to enable the Ride Data Backup & Sync feature in the app before changing phones. The feature helps upload data to the cloud, allowing you to view riding records on the new phone.

A SIM card is not strictly required for the Ride Data Backup & Sync feature. If no SIM card is installed, you can first sync ride data via Bluetooth to a phone with the Avinox Ride app installed, and then upload the data to the cloud through the app.

It is only compatible with models equipped with the Avinox Drive System.

No. The Avinox front light is an integrated part of the bicycle system, powered by the main vehicle battery. It has no built-in power source and cannot be removed for independent use.

Please follow these troubleshooting steps:

1. Verify that you have turned on the light according to the user manual.

2. Ensure the control display firmware is updated to the latest version.

3. Check that the light's cable connections are secure and free of looseness.



If the issue persists after these checks, contact our official after-sales service for assistance.

Store the bicycle in a dry, well-ventilated indoor environment.

1. Use high beam for better visibility when there are no oncoming vehicles or pedestrians. Switch to low beam in urban areas or when approaching oncoming traffic, in accordance with traffic regulations.

2. In rainy or foggy conditions, sudden temperature changes during high-power use may cause temporary lens fogging. This is a normal physical phenomenon with minimal impact on illumination. Turn off the light and leave it in a dry environment for a short period to clear the fog.

No, all operations are performed via the Avinox Wireless Controller.

The impact is minimal and almost negligible, so you can use it with confidence. The Avinox Front Light consumes 7.5 W in low beam mode and 17 W in high beam mode. For example, with an 800Wh battery, using the low beam for 1 hour consumes only about 1% of the battery.

The base is compatible with the Avinox RS800 Battery or Avinox RS600 Battery, allowing for different riding needs.

The base is only compatible with the Avinox RS600 Battery.

To reorder a key, first locate the unique key number corresponding to your bike. This number can be found on the key card provided with the bike or in the Avinox Ride app. After obtaining the number, please contact your dealer to assist with the reordering.

No. The Avinox Drive System requires official Avinox parts to operate properly. Any modification to the drive system will void the warranty and may violate legal regulations. If any parts are damaged, please contact customer support to purchase official replacement parts.

Yes. If the drive unit is off or the battery is depleted, you can pedal it just like a non-electric bike.